Table of Contents
Below are frequently asked questions about Setup in your mobile app.
Select the arrow to reveal the answers to your questions.
Setup
Where can I activate a tracker for my account?
You can activate a tracker using the app!
- Start by going to the ‘More’ icon at the bottom of the app.
- Tap ‘Setup.’
- Tap ‘Tracker Setup.’
- From the Tracker Setup menu, tap the ‘Add’ icon. This will bring up the Tracker Activation screen and you can enter your tracker’s activation code.
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Where can I activate a camera for my account?
You can activate a camera using the app!
- Start by going to the ‘More’ icon at the bottom of the app.
- Tap ‘Setup.’
- Tap ‘Cameras.’
- From the Cameras menu, tap the ‘Add’ icon. This will bring up the Camera Activation screen and you can enter your camera’s activation code.
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Where can I view videos and clips associated with my alerts?
To view videos linked to your alerts:
- Select the ‘Alerts’ icon.
- Select the ‘Videos’ icon to access all available videos.
- This feature is accessible for all user types.
Where can I add a new Driver ID Key Fob?
To add a new Driver ID Fob:
- Select the ‘More’ icon from the bottom of the screen.
- Tap ‘Setup.'
- Select the ‘Driver ID Fobs’ menu.
- Tap ‘Add New’ in the top right corner. This will bring up the Driver ID Fob Setup screen and you can take a picture of your Fob’s QR code or enter it to add it to your account.
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Where can I view and/or edit Driver ID Key Fobs?
To find the Driver ID Fobs menu:
- Select the ‘More’ icon from the bottom of the screen.
- Tap ‘Setup.'
- Select the ‘Driver ID Fobs’ menu. A list will display of current Fobs on your account.
- Tap a Fob in the list in order to make edits.
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Where can I manage the users for my account?
To manage users on your account:
- Select the ‘More’ icon at the bottom of the app.
- Tap ‘Setup.'
- Tap ‘User Management.'
- From the User Management menu, you can view the list of users on your account. Tap any User to view more details or make changes.
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Where can I add new users to my account?
To add new users on your account:
- Select the ‘More’ icon at the bottom of the app.
- Tap ‘Setup.’
- Tap ‘User Management.’
- Tap the ‘+’ Add new icon at the top right of the app.
- Select a User Type.
- Tap ‘Next.’
- Enter the details for the User that you would like to add to your account.
- Tap ‘Save.’ The user will be sent an email with a temporary password to log in.
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Where can I assign a driver to a vehicle?
To assign a driver to a vehicle:
- Start by going to the ‘More’ icon at the bottom of the app.
- Tap ‘Setup.’
- Tap ‘User Management.’
- From the User Management menu, you can view the list of users on your account.
- Tap any Driver that you would like to assign to a Vehicle.
- Tap the ‘Assigned Vehicle’ row and then select which Vehicle you would like the Driver to be assigned to.
- Tap the back arrow.
- Tap ‘Save’ to complete assigning a Driver to a Vehicle. Tracking data will be updated immediately.